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ADMISSION & GUIDELINES
All admission should be coursed through the emergency room. An identification bracelet will be placed on your wrist with your name, and that of your attending physician. Please do not remove this ID band until after you have been discharge since our staff will always refer to this when administering tests and prescribed medications.
II. VISITING PRIVILEGES
Rest is very important to hospital patients. Hence, the following visiting hours have been prescribed for your convenience and comfort.
Relatives of ICU patients are required to wear proper attire & slippers to protect the patient from infection. A maximum of two companions are allowed per patient admitted in private rooms and only one for ward patients. Children below 7 years old are advised NOT to visit patients to avoid possible acquisition of infection. During doctor’s rounds, visitors are requested to leave the room temporarily for patient-doctor privacy.
III. ROOM TRANSFER
You may transfer to your room of choice subject to its availability for a corresponding additional charge. Arrangement can be made through the admitting section.
Prior to such room transfer, the hospital bill already incurred must be settled / paid in full first.
The hospital reserves the right to transfer patient to ward or other hospital(s) if unable to comply with payments of progressive billing so that the running balance of the patient is prevented from accumulating.
IV. YOUR BELONGINGS
A. WHAT TO BRING:
B. WHAT NOT TO BRING:
For your safety and security, we discourage you to bring large amounts of money, jewelry, and other personal items. Weapons are not allowed.
NEVER LEAVE YOUR THINGS UNATTENDED. THE HOSPITAL WILL NOT BE RESPONSIBLE FOR LOST OR STOLEN VALUABLES.
We advise you to lock your room whenever you leave for examination or consultation. If you have inquiries or urgent need from our maintenance or house keeping staff, we encourage you to transact only with those wearing the prescribe LMMGGH ID.
V. DIET & EXTRA TRAYS
Patients are provided with meals. A patient’s diet is prescribe by the doctor and prepared under the competent supervision of our Dietitian. Extra Trays may be requested from the dietary section thru the nurse station for a nominal fee.
Breakfast ----- 6:00 AM to 7: 00 AM
Lunch ----- 11:00 AM to 1:00 PM
Dinner ----- 6:00 PM to 7:00 PM
Our pharmacy section is open 24 hours daily. The hospital requires that all prescribed medications be purchased from the hospital pharmacy. In cases where some medications are not available, please inform the Attending Physicians and the Nurse on Duty that you will obtain it outside the hospital.
Upon your Doctor’s advise and recommendation, the Nurse on Duty will give you discharge instructions for your medications and at the same time will hand over your excess medicine.
Unused medicines purchased in our pharmacy in sealed containers like ampules and intravenous fluids maybe returned for credit within 24 hours to the pharmacy to be refunded by the hospital provided you have the receipt. However, unused oral medicines will not be refunded. You may take them home.
VII. PRIVATE NURSE DUTY
Patients who are in need of Special Nurse may refer their request to the Nurses’ Station.
VIII. BLOOD TRANSFUSION
Patients are encouraged to ask their Attending Physician once they are admitted if they will need blood transfusion. Those who will need transfusions are enjoined to bring blood donors even before transfusion who will be referred to Red Cross for the process of blood donation.
Patients without donors are advised to get in touch with the hospital laboratory so they can be directed where to procure blood.
IX. PASTORAL SERVICE
MASS is celebrated at the 2nd floor Chapel of the Hospital on Sundays at 3:00pm.
X. DISCHARGING PROCEDURE
Your Attending Physician will tell you when you are well enough to leave and will order your discharge. After you have settled your accounts, the Cashier will give you Discharge Slip which will be presented to the Nurse on Duty, Admitting Section and Guard on Duty.
To avoid delay in the discharging process, kindly submit all applications for Philhealth and/or Senior Citizen’s Discount at least 2 days before your discharge date.
Patients are advised to wait for a call (thru Nurse Station’s Line) from the cashier section of the Business Office when to settle your hospital bill.
Patients and relatives are discouraged to wait in line at the cashier’s station prior to receiving the call that they can already settle their bill.
XI. BILLING FOR ROOM ACCOMODATION
One-day charge for first 24 – hours of stay or less
Additional 1/2 Day Room is Charged for 3 hours but less than 12 hours in excess of the 24 hourly count of hospital stay based on time of admission.
One Day Room Rate is charged after 12 hours but less than 24 hours based on the time of admission
DISCHARGE CUT-OFF TIME is 3:00 pm
BILLING OFFICE is open 8:00 am to 5:00 pm
XII. PHILHEALTH REQUIREMENTS & BENEFITS
Philhealth is now using the PORTAL for proper checking of availments. Please submit the filled-up PBEF Form given by admitting section to Philhealth Section (RM. 161) for checking.
Failure to do so would mean NO Philhealth deduction in the final bill.
All questions regarding Philhealth must be answered only by Philhealth Personnel.
Philhealth Section is open from 8am to 5pm only.
XIII. FINANCIAL ARRANGEMENTS
The Hospital billing section will provide you with a notice for initial/additional cash requirements payments deposits and a running bill or a partial bill daily. We advise that you make arrangements to pay regularly so that your bills do not accumulate. The balance of accounts, if any, should be paid upon discharge. Professional fees of your Attending Physician are billed separately and must be paid in cash at the cashier.
In cases of HMO card holders, only those hospital charges, procedures covered under the Letter of Authority can be charged to the HMO, the rest must be settled through cash at the cashier’s section.
The hospital does not accept CHECKS & CREDIT CARDS payments.
XIV. HMO/INSURANCE/CORPORATE ACCOUNTS
HMO/Insurance cardholders are requested to present their identification card to their HMO Coordinator for the issuance of Letter of Authority and submit the same to Business Office for verification. Those without accreditation are advised to shoulder their hospitalization expenses and to file their claim to HMO/Insurance/Company directly.
XV. WASTE SEGREGATION
Every room is provided with waste cans with the following color coded plastic bags.
For dry wastes such as:
-- Empty tetrapack containers, styropor containers. straws
-- newspapers, plastic, papers, empty cartons wrappers
For biodegradable wastes such as:
-- fruits/vegetable peelings
-- left over food
For infectious wastes such as:
-- used dressings, bandage with blood, secretion and other exudates
-- used cotton balls, gloves, gauze
-- disposable materials used for collection of blood and body fluids (including diapers, sanitary napkins)
-- IV tubings, used syringes
-- Foley catheters, suction catheters/tubings
XVI. CUSTOMER SERVICE
In our quest to deliver quality care, your comments, suggestions and complaints is highly appreciated. For any concern, please visit our Customer Service Office @ Room 167 and see Ms. JACINTA ANN SAN AGUSTIN during office hours from Mon-Sat.
You can also assess our staff’s and hospital services through the Hospital Service Evaluation Form which is provided before your discharge. Your satisfaction is our outmost priority.
XVII. NO SMOKING POLICY
Smoking within hospital premises is strictly prohibited. Any violations shall be ground for disciplinary action and/or additional charge that will be automatically added in your hospital bill.
1st Offence - 5,000.00
2nd Offence - 10,000.00
3rd Offence - 15,000.00
XVIII. PATIENT’S RIGHTS & RESPONSIBILITIES
As Patient you have the following RIGHTS:
As Patient you have the following RESPONSIBILITIES: