A 14-day return period is available for eligible products, subject to the terms of the seller responsible for the purchase. Returns and refunds are handled in accordance with the applicable seller’s policies and consumer protection laws in the Philippines.
14-Day Return Period
Eligible products may be returned within 14 days of delivery, provided the seller offers this return period and the applicable conditions are met.
Customers should review the return requirements associated with their purchase before requesting a return.
Return Conditions
Depending on the product and the seller’s policy, return requirements may include:
- Proof of purchase or order confirmation
- Original packaging and included accessories
- Product condition and eligibility for return
- Compliance with the applicable return deadline
Certain products, particularly hygiene and personal care items, may have specific return restrictions. These restrictions do not override statutory consumer rights.
Refunds
Approved refunds are processed by the seller responsible for the original transaction. Refund timelines and payment methods depend on the applicable seller’s procedures and payment provider.
Refunds are not issued directly through this website.
Damaged or Defective Products
Customers who receive damaged, defective, or incorrect products should contact the responsible seller to arrange an appropriate resolution.
Under Philippine consumer protection laws, customers retain their applicable rights to repair, replacement, refund, or other remedies for defective or non-conforming products.
Return Shipping
Return shipping arrangements depend on the seller’s conditions and the reason for the return.
Any applicable return shipping charges, instructions, and return addresses are provided by the responsible seller. Statutory rights concerning defective products remain unaffected.